Job : Application Support Engineer | Any Graduate | Fresher | July 2017 | Gurgaon, Delhi

Company Details :

Name : Quad Labs
website : www.quadlabs.com
Designation : Application Support Engineer
Job Location: Gurgaon, Delhi
Apply : Click Here
About :

QuadLabs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry. We began our operation in 2006 with office in India and now have other offices in Brazil and UAE. Our products empower Retail Sales, B2B Reseller, Tour Operator and Business Travel intermediaries. We understand the needs of the travel market in diverse geographies and are uniquely equipped to deliver best in class products with the shortest time to market.

Date & Salary Details :

Posting Date : 17 July 2017
Last Date : ASAP
Salary : Best in Industry
Qualification : Any Graduate
Experience : Fresher
Batch Year : Any Fresher
Marks : not specified
pH Score : pH Score not Required

Job Description :

Role :

# Provide first line of support to the customer 24*7.

# Answers customer queries raised regarding the product.

# Troubleshoot customer application software issues and follow ups till completion.

# Understand the issue reported by the customer, analyze and report it in the reporting system

# Resolve support issues with a focus on root cause analysis to reduce recurring issues.

# Work closely with the rest of the support team members to resolve issues quickly and efficiently.

# Keep technical skills and product knowledge up to date through self efforts and internal training.

# Maintain high level of customer satisfaction and product quality.

Desired Candidate Profile :

# Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Suppor

# Can answer customer queries raised regarding the product.

# Should have good observation and analyze skills in relation to issues

# Can handle multiple client Queries and shows courtesy even in pressure situation.

# Ready to work in 24*7 rotational Shifts.

Key Requirements / Skills :

# Application Support /Technical Support

# Knowledge of IIS

# Administrative knowledge of windows 2003 and above

# Knowledge of SQL server– Database Management – Query execution – Administrative Tasks

# Server Management /Hardware Support/IIS.

# Applicant with Programming (Development) background is more preferable.

Education & Other Certifications :

# Any graduate/MCA (Preferred)

# Industry Type: IT-Hardware / Application support /Customer support

# Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.

Apply :Click Here

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